Position: Customer Service Executive
Department: Customer Service
Location: Quaid e Azam Industrial estate Kot Lakhpat Lahore
Summary
We are looking for a candidate with positive energy and attitude having a great sense of responsibility and ownership to join our enthusiastic team to maintain and enhance the customer experience.
Key Requirements:
·Proficient in written and spoken English (Must)
·Excellent communication skills with a calm and patient attitude
·Prior Experience in customer service will be preferred.
·Comfortable with rotational shifts (morning/evening/night) (Male Candidates
·Hands-on experience with email handling
·Knowledge of support platforms like Zendesk and WhatsApp Business API
·Minimum education: Graduation
Job Responsibilities:
·Respond to customer queries via email, calls, and WhatsApp
·Ensure timely and effective resolution of customer issues
·Maintain service quality and professionalism
·Work collaboratively with internal teams to enhance customer experience